Class Title: Senior Systems Analyst
Court Location: First Judicial Circuit/Okaloosa County Effective Date: Open Until Filled
SCOPE OF WORK
The Sr. Systems Analyst’s role is to perform complex level server and application support work, and to launch and maintain network computer systems in support of core organizational functions. This includes configuring and managing an enterprise Windows 2008 Server environment and ensuring the availability of client/server applications. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues. Work is performed and technical decisions made with some latitude for independent judgment.
ESSENTIAL JOB FUNCTIONS
Monitor mission-critical network, servers, and applications.
Monitor network, servers, systems applications, and backups with associated monitoring tools.
Manage local and wide area network using automated management software.
Coordinate and participate in the maintenance of existing IT systems and applications.
Update system hardware and software as applicable.
Coordinate and participate in the installation, configuration, and integration of network servers, software, communication and connectivity devices in accordance with established procedure and security needs.
Maintain and monitor information systems in a MS Server 2008 & SQL environment.
Create and maintain maps of network topology and resource locations.
Acquire, assign and track TCP/IP addresses.
Document in hard copy and electronic form all server and PC parameters.
Analyze user business needs.
Provide technical support and assistance to system end-users.
Communicate the status of all projects to management on a regular basis.
Verify work of team members for accuracy, time lines and conformance to protocols.
Maintain knowledge base by studying increasingly complex systems.
Perform related duties as required.
IT Industry Standards.
LAN’s, WAN’s, management tools; remote access systems, Cisco routers & switches, cabling, TCP/IP, firewalls; Windows based operating systems.
Principles, practices, and techniques in the installation and maintenance of server hardware and software.
Operating systems and relational database management systems such as SQL Server.
Concepts and capabilities of computer operations platforms.
Network management tools and problem analysis techniques.
PC operations and associated peripheral equipment.
Standard office automations tools such as Outlook, Word, Excel, and Exchange.
Provide server support to an enterprise network.
Maintain a Windows 2008 server environment.
Support mission-critical production applications.
Operate network management software.
Assist with network installation and troubleshooting.
Install and maintain PC’s, operating systems, servers, and network switches.
Troubleshoot and resolve hardware and software problems expeditiously.
Complete desktop related projects as assigned (e.g. office moves, printer installations)
Manage multiple projects, set priorities and meet deadlines.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with users, team members and outside suppliers.
Work independently as well as in a team environment.
Anticipate user and business needs and demonstrate advanced user support skills.
Prepare clear and concise reports to management both orally and in writing.
Read and comprehend complex technical documents.
Minimum Training and Experience
Five years of network management which involved the installation, configuration and maintenance of server and desktop equipment.
Work experience with Microsoft Windows Server 2008/12, VMware, Cisco Network Equipment, and Infrastructure Systems such as LANS and WANS.
Equivalent to a Bachelor’s Degree from an accredited college or university with major course work in Computer Science, Management Information Systems, or a closely related field; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Any employee may be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.